Egnite-IT Ltd is an information technology company set up to provide enterprise-level IT business solutions to SMEs at affordable prices. The founder Raza Khan, with over 24 years’ experience in the IT industry had a long career working for global companies in the UK and Europe. With that experience, Egnite-IT can build and develop the infrastructure to keep its IT solutions affordable. Raza took out time to speak to Herts Review about the operations of the business and his aspirations.
Established in 2014, Egnite-IT Ltd provides managed IT services, consulting, and professional services to a wide range of clients. Its outsourced managed IT solutions include helpdesk support, co-managed IT services, computer support, network security, disaster recovery, business continuity, and cloud computing to name a few. For small businesses, Egnite-IT can take away the stress of having an in-house IT team while benefiting from high-quality support and reducing any incidents of downtime. As a business, you can focus on income-generating activities with the knowledge that your systems are secure and your data is accessible and always backed up.
The Hertfordshire-based company also offers IT consulting services for organizations that need immediate IT solutions but do not have the in-house capacity or have special projects that need additional resources. With access to a pool of highly skilled IT experts, they place IT Contractors in other companies where there are skills gaps. Egnite-IT offers a comprehensive suite of IT solutions to move any business forward so they can focus on growth and expansion.
“We adopt a practical approach to resolving IT issues. The first step is to identify and understand the problem. There is no one solution fits all. Businesses are structured in different ways, have different needs, and have their way of working. Each situation is different, so we spend some time diagnosing the problem before we come up with a solution or range of solutions. The solution must align with the customer's processes. Our objective is to become strategic partners and develop a long-term relationship.”
“Some businesses may not have the insurance of a strategic IT partner like us. They reach out when there is a problem. Maybe a cyberattack or data breach or they cannot access their data. Without realising, they may pay a higher price and the loss to the business due to downtime will affect their revenue targets. We are doing a lot to educate businesses to see IT support services not as a cost but as an investment that will help their business achieve their goals”
“We also look at a company’s IT spend and recommend efficiencies or cost reduction ideas. For instance, we help businesses save on telecom, security, and data back-ups. I have spoken to businesses that were ordering new expensive hardware (e.g., laptops). I have recommended refurbished or rebuilt systems at almost half the price which means they save money. People should not buy for the sake of it. They need to think about sustainability as well."
The family-owned business is targeting small businesses that have at least 10 staff for its managed IT services. There is the option of an IT expert on-site during business hours and a 24-7 support system in place. The team has successfully delivered many IT transformation and process optimization projects. The dedicated IT managed solution is for businesses located within an hour drive from its main office.
Egnite-IT Ltd has come a long way in the last 7 years. Starting as an IT contracting company, it evolved into IT consulting and now to offering a comprehensive suite of IT solutions for any business. Some well-known clients include DVSA, Cambridge University, Openreach, Morrison Utility Services, and Plymouth University. The team have also worked with global IT services companies like Accenture and Infosys.
The company is on a journey to get back to the same operational capacity it had in 2019. The covid-19 pandemic impacted a lot of businesses and has led to a cutback in IT spend across the board. “From a headcount of 15, we now have a team of 5. We expect to get back to 10 staff within the next 12 months. We are hiring people that are good at what they do, help them upskill, and offer them a competitive pay package. I am confident business will pick up and we will get back to 100% capacity and look at further expansion.”
An imminent move to new tech centre in Hatfield as the company’s new operational base will help with its growth plans. All 3 main divisions of the company are focused on attracting more clients to the business.
Whatever stage of growth your business may be in, you may need the support of the Egnite-IT team to get your business moving and growing. Send an email to firstname.lastname@example.org.